Your made to order diamond jewellery on Diahart includes Free Secure Shipping. We take great care to ensure that your order is processed and shipped in a timely and secured manner and we want to provide you with all the information you need to make an informed purchase. Please read our shipping policy below for details on processing times, shipping methods, delivery requirements and cancellations.
Once you have made the advance payment for your order, please allow upto 14 business days for us to custom make your jewellery, conduct a quality check and obtain necessary certifications before shipping. This processing time is necessary to ensure that your jewellery meets are high standards for craftsmanship and quality.
We only use reliable shipping partners such as sequel logistics or BVC to transfer your jewellery. Your order will be transported in armoured trucks once picked up from our manufacturing facility ensuring that it is safe and secure during transit.
For security reasons, we require that your order be delivered only to the person listed on the shopping label. This person must be available to collect the item upon delivery and the courier will have to view an ID proof to validate this. While this may be inconvenient, it is necessary to protect your order from theft or fraud.
Once you have made the advance payment for your order, please allow upto 14 business days for us to custom make your jewellery, conduct a quality check and obtain necessary certifications before shipping. This processing time is necessary to ensure that your jewellery meets are high standards for craftsmanship and quality.
If you need to cancel your order after it has been placed, please inform our experts as soon as possible. Any cancellation post order will carry a 5% fee to cover the cost of processing and administration. Once your order has entered the processing stage it cannot be cancelled or modified.
We hope that this policy provides you with the information you need to make a confident purchase from Diahart.com. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.
