Return Policy

7 Day return policy is extended to all products purchased from our website. The product must be returned with its original packaging, in a saleable condition with no scratches, wear, damage or alteration, accompanied with all certificates and the invoice copy of the product. 100% of invoice value is provided upto Rs. 5,00,000/-, minus an admin and restocking charge as follows:


• For Product valued upto Rs. 1,00,000/- a charge of Rs. 5000 will be deducted. This Rs. 5000/- shall be offered as a credit towards your next purchase that may fall within 3 months and not beyond.
• For Products valued above Rs. 1,00,000/- a charge of Rs. 10,000 will be deducted. This Rs. 10,000/- shall be offered as a credit towards your next purchase that may fall within 3 months and not beyond.
• If any coupon, discount or promo codes were used during the original purchase, the exchange amount
will be reduced by an amount equivalent to the coupon, discount or promo codes as applicable.

Return Procedure:

If you wish to avail 7 day money back policy:


• Inform our customer care team via email at diahart2023@gmail.com within 7 days from the date of product delivery.
• You should also call our customer care to confirm once the package is ready with all the requisites to arrange for reshipment of the same.
• All refunds will be processed to the same mode of payment

Returns, exchange and buy back:

• All return products will be checked for quality by our QA department (Quality Assurance department). The Product will be reviewed for its mint condition.
• Items that display any signs of alterations / resizing not originally done by Diahart or has any indicative damages will not be accepted for return, exchange or buy back.
• The returns and buy-back is not applicable for customized jewellery. This would include any personalized or engraved products. However, exchange is applicable on these.
• Any product that is returned must be presented with the original product authentication certificate along with the original or copy of the invoice.
• In case the customer is not able to produce the original certificate, the company will send the jewellery for recertification. Any impending shipping and certification cost that comes from this exercise will be borne by the customer.
• Additional 20% will be deducted from the exchange and buy back value if the customer does not have the original or the copy of the invoice.
• Diahart reserves the right to change the terms and conditions for any specific scenario or individual customers at any given time.