Buy Back / Exchange Policy

You can choose to exchange your old piece of jewellery bought from Diahart for a new piece of jewellery.


• The value of your old jewellery will be calculated as follows: Gold – 100% value of the metal weight at the prevailing metal rate*. Diamond – 90% of the prevailing diamond value*. Solitaires 80% of the prevailing diamond value*.
• Any change in exchange value i.e. when the exchange value is more than the value of the original product, the customer will be liable to pay the difference in amount. Vice Versa, when the exchange value is lesser than the value of the original product, a credit note for the difference in amount will be provided to the customer for later purchase
• You may also choose your jewellery to be bought back by us.
• The value of your jewellery will be calculated as follows: Gold – 95% value of the metal weight at the prevailing metal rate*. Diamond – 80% of the prevailing diamond value*. Solitaires 75% of the prevailing diamond value*.
• For exchange and buy-back values are calculated excluding the wastage, labour, making charges and taxes.
• If any coupon, discount or promo codes were used during the original purchase, the buy back or exchange amount will be deducted by an amount equivalent to the coupon, discount or promo codes, as applicable.
• The prevailing market value for gold, diamond and gemstone will be determined by the company.
• In case of shipment of product to us, under the exchange or buy-back scheme, the product should be packed and sealed in a secured manner to avoid any damage in transit either bubble wrapped or in a small box or a padded envelope and placed in a tin box. If any damage caused to the product during shipment due the customers negligence, the customer is liable to indemnify the loss caused to the company.

Returns, exchange and buy back:

• All return products will be checked for quality by our QA department (Quality Assurance department). The Product will be reviewed for its mint condition.
• Items that display any signs of alterations / resizing not originally done by Diahart or has any indicative damages will not be accepted for return, exchange or buy back.
• The returns and buy-back is not applicable for customized jewellery. This would include any personalized or engraved products. However, exchange is applicable on these.
• Any product that is returned must be presented with the original product authentication certificate along with the original or copy of the invoice.
• In case the customer is not able to produce the original certificate, the company will send the jewellery for recertification. Any impending shipping and certification cost that comes from this exercise will be borne by the customer.
• Additional 20% will be deducted from the exchange and buy back value if the customer does not have the original or the copy of the invoice.
• Diahart reserves the right to change the terms and conditions for any specific scenario or individualcustomers at any given time.

Repairs and Alterations:

• If you may wish to resize your ring, the company can resize it at no extra charge; except in specific cases where additional metal / diamonds / gemstones need to be added. In such cases, appropriate amount will be charged from the customer additionally.
• In the case where the product needs to be repaired / altered, the company shall do it at an appropriate extra charge. The shipping charges for repairs / resizing will be borne by the customer.