This Privacy Policy explains how Diahart, operating through Diahart.com, collects, uses, shares and protects your personal data. Our registered office is at #1, Masilamani Street, T. Nagar, Chennai 600017. We are the Data Fiduciary in respect of the personal data described below, under the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.
• Identity and contact details — your name, email address, phone number and billing address, provided when you place an order or contact us.
• Delivery details — the shipping address and the name of the person listed on the shipping label. At the
point of delivery our courier views an ID proof to verify that person's identity. [state whether the courier records, photographs or retains any part of that ID, or only views it]
• Order and payment information — the items you order, invoice value, and transaction reference. Card and bank details are collected and processed directly by our payment gateway, [payment gateway name], and are not stored on our systems.
• Certification and product records — details linked to the certificate issued for your jewellery, retained so that returns, exchange, buy back and recertification can be processed.
• Correspondence — emails, calls and messages exchanged with our customer care team.
• Technical and usage data — IP address, device and browser information, and pages visited on Diahart.com. [list the analytics or advertising tools in use, e.g. Google Analytics, Meta Pixel, or state that none are used]
We use your personal data to manufacture and deliver your order, verify identity at delivery, process payments and refunds, administer returns, exchange, buy back, repairs and resizing, arrange certification and recertification, respond to your enquiries, meet our accounting and tax obligations, and protect against fraud. [add marketing communications here only if you actually send them, and only on separate opt-in consent]
We process your personal data on the consent you give when you place an order or contact us, and, where applicable, for the legitimate uses recognised under the DPDP Act. You may withdraw your consent at any time by writing to our Grievance Officer at the address below. Withdrawing consent does not affect processing already carried out, and we may be unable to complete a pending order, return or buy back if you do so.
• Logistics partners — Sequel Logistics and BVC, who receive the recipient name, delivery address and contact number in order to deliver your order.• Payment gateway — [payment gateway name], to process payments and refunds.
• Certification laboratories — [name the laboratories, e.g. IGI, GIA, SGL], for certification and recertification of your jewellery.
• Professional advisers and authorities — where we are required to disclose information by law, or to establish or defend a legal claim.
• We do not sell your personal data, and we do not share it for any purpose other than those listed above.
Order, invoice and certification records are retained for [retention period, usually 8 years for tax and accounting records under Indian law]. Enquiries that do not lead to an order are retained for [retention period] and then erased. Where you withdraw consent and no legal obligation requires us to keep the data, we erase it and instruct our processors to do the same.
We apply reasonable security safeguards to prevent unauthorised access, disclosure or loss of personal data, including [describe actual measures: encryption in transit, access controls, restricted staff access]. In the event of a personal data breach we will notify you and the Data Protection Board of India within the timelines required under the DPDP Rules, 2025.
• Access a summary of the personal data we hold about you and how it is processed.
• Have inaccurate or incomplete data corrected, completed or updated.
• Have your personal data erased, where no legal obligation requires us to retain it.
• Nominate another person to exercise these rights on your behalf in the event of your death or incapacity.
• Raise a grievance with us, and escalate to the Data Protection Board of India if you are not satisfied with our response. To exercise any of these rights, write to our Grievance Officer using the details below. We will respond within [response time, e.g. 30 days] of receiving your request
Name: Diahart
Email: scintirealdiamonds@gmail.com
Phone: +91 80148 85588
Address: #1, Masilamani Street, T. Nagar, Chennai 600017
Diahart.com is not intended for use by anyone under the age of 18, and we do not knowingly collect personal data from children. Where we become aware that we hold such data without verifiable consent from a parent or lawful guardian, we will erase it
[complete this once the cookies actually in use are known: which cookies are set, what each is for, how long each lasts, and how a visitor can refuse or withdraw non-essential cookies]
[state whether any data leaves India, for example if your website hosting, email or analytics providers store data abroad; if everything is hosted in India, say so]
We may update this policy from time to time. The current version is always available on this page, and the date below shows when it was last revised.
Last updated: 17/09/2026.
