As every Diahart piece is made to order, we begin crafting your jewellery soon after your order is confirmed. If you need to cancel your order, please inform our experts as soon as possible.
Free Cancellation Window
You can cancel your order free of charge within 24 hours of order confirmation.
Processing of your order begins after this 24-hour window.
Cancellation Charges
Any cancellation made after 24 hours of order confirmation will carry a 5% fee to cover the cost of processing and administration.
Once your order has entered the processing stage (manufacturing, quality check and certification), it cannot be cancelled or modified.
Orders That Cannot Be Cancelled
The following orders are not eligible for cancellation:
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Orders that have entered the processing stage.
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Customised, personalised or engraved jewellery once design approval has been given.
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Orders that have been dispatched. These may be eligible under our 7-Day Returns Policy instead.
How to Cancel Your Order
To request a cancellation, please contact our customer care team:
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Email: scintirealdiamonds@gmail.com
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Phone: +91 80148 85588
Please include your order number when contacting us.
You will receive a confirmation once the cancellation has been processed.
Refund on Cancellation
The refund, after deduction of the 5% cancellation fee where applicable, will be processed to the same mode of payment within 7 working days of confirmation.
If any coupon, discount or promo code was used, the refund will be calculated on the amount actually paid.
Cancellation by Diahart
Diahart may cancel an order in case of:
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A pricing or product error.
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Non-availability of materials.
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Failed payment verification.
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Suspected fraudulent activity.
In such cases, the full amount paid will be refunded to the same mode of payment, with no cancellation fee.