Lifetime Exchange & Buyback

Every piece of Diahart jewellery comes with our Lifetime Exchange and Buyback promise.

You can choose to exchange your old piece of jewellery purchased from Diahart for a new piece of jewellery, or have it bought back by us, at any time.

Exchange & Buyback Value

The prevailing market value for gold, diamond and gemstone will be determined by the company on the day the jewellery is received and verified.

How Exchange Works

• If the new piece of jewellery is priced higher than the exchange value of your old piece, you will pay the difference in amount.

• If the new piece is priced lower than the exchange value, a credit note for the difference in amount will be provided for a later purchase. The credit note is valid for 6 months from the date of issue.

How Buyback Works

The buyback amount will be paid to you by bank transfer to the account in the invoice name within 10 working days of the jewellery passing our quality check.

Terms & Conditions for Exchange and Buyback

• Exchange and buyback values are calculated excluding wastage, labour, making charges and taxes.

• If any coupon, discount or promo codes were used during the original purchase, the buyback or exchange amount will be reduced by an amount equivalent to the coupon, discount or promo code, as applicable.

• The jewellery must be presented with the original product authentication certificate along with the original or a copy of the invoice.

• An additional 20% will be deducted from the exchange and buyback value if the customer does not have the original or a copy of the invoice.

• In case the customer is unable to produce the original certificate, the company will send the jewellery for recertification. Any shipping and certification costs arising from this will be borne by the customer.

• All products will be checked for quality by our QA (Quality Assurance) department.

• Items that display any signs of alteration or resizing not originally done by Diahart, or that have any damage, will not be accepted for exchange or buyback.

• Buyback is not applicable for customised jewellery, including personalised or engraved products. However, exchange is applicable on these.

• Lifetime Exchange and Buyback is applicable only on jewellery purchased from Diahart, and only for the customer named on the original invoice. It is not transferable.

Sending Your Jewellery to Us

To initiate an exchange or buyback, you can:

• Visit our Diahart store.

• Write to us at scintirealdiamonds@gmail.com to arrange a pickup.

Packaging Instructions

The product should be packed and sealed securely to avoid any damage during transit. Please ensure that it is:

• Bubble-wrapped securely, or packed in a small box or padded envelope.

• Placed inside a tin box for additional protection.

If any damage is caused to the product during shipment due to the customer's negligence, the customer is liable to indemnify the loss caused to the company.

Right to Amend

Diahart reserves the right to change these terms and conditions for any specific scenario or individual customer at any given time.